Help Center
Frequently Asked Questions
Everything you need to know before booking reusable moving totes.
Do rentals include dollies?
Yes. Ten- and twenty-tote rentals include one FREE heavy-duty tote dolly. Rentals of 30 or more totes include two FREE dollies. Each dolly supports up to 150 pounds, stacks for transport, and can interlock with additional dollies.
How many moving totes do I need?
Ten totes work well for a small apartment, dorm room, or focused project. Twenty totes suit many apartment and smaller-home moves. Thirty totes give larger households more room. You can select the package and rental length that fits your move.
Do you deliver and pick up the totes?
Yes. Delivery and pickup are included with the rental packages shown on the website, subject to your address being within our service area.
Are the totes cleaned between rentals?
Yes. Totes are cleaned and sanitized between rentals so they arrive ready to use.
How long can I keep the totes?
You can choose one, two, three, or four weeks when booking. The pickup date is calculated automatically from your selected delivery date and rental length.
Can I extend my rental?
Contact us as soon as possible. Extensions depend on inventory already reserved for other customers and may include an additional charge.
Are reusable totes better than cardboard boxes?
Reusable totes are strong, stackable, water-resistant, and do not require tape. They can also reduce cardboard waste and make packing and unpacking more organized.
Do you provide moving labor?
No. Beyond Tote Rentals provides, delivers, and picks up the reusable totes. We do not pack, carry, load, unload, or transport your belongings.
What can I put inside the totes?
Use them for normal household and office belongings within safe weight limits. Hazardous, flammable, corrosive, illegal, biohazardous, or excessively heavy materials are prohibited.
Can I use the totes for an office move?
Yes. Reusable totes are useful for files, supplies, equipment accessories, and other office contents. Businesses can contact us about larger or recurring needs.
How do I reserve totes?
Use the online booking page to select the quantity, rental length, and an available delivery date. Payment is completed securely through Stripe.
When is my booking confirmed?
Your booking is confirmed after successful payment. You will receive an email confirmation with the booking details.
What payment methods do you accept?
The secure Stripe checkout page displays the payment methods currently available for your transaction.
What happens if a tote is lost or damaged?
Customers are responsible for missing equipment and damage beyond normal wear. Replacement or cleaning charges may apply under the Rental Agreement.
Can I cancel my reservation?
Cancellation and refund eligibility depend on how far in advance you cancel. Review the Refund and Cancellation Policy linked in the website footer.
What if severe weather affects delivery?
We may contact you to reschedule when severe weather, unsafe conditions, or other events make delivery or pickup impractical.
Do the totes come with lids?
Yes. The reusable moving totes include fitted lids designed for stacking and convenient transport.
Do I need tape?
No tape is normally needed because the totes use attached or fitted lids.
Can I choose a delivery time?
Bookings are scheduled by date rather than by a customer-selected delivery time. We will contact you if additional coordination is necessary.
What areas do you serve?
We serve Valdosta and multiple communities across South Georgia. Visit the Service Area page or call us to confirm your address.
How can I contact Beyond Tote Rentals?
Call (229) 595-7371 or use the contact page. For an immediate reservation, use the secure online booking page.