Beyond Tote Rentals
Refund & Cancellation Policy
This policy explains cancellations, rescheduling, and refunds for tote reservations.
Effective date: July 11, 2026
Cancellations
Unless a different policy is shown during booking, reservations cancelled more than 48 hours before the scheduled delivery time are eligible for a refund of amounts paid, less any disclosed non-refundable processing or reservation fee.
Cancellations made within 48 hours of delivery may be non-refundable because inventory and delivery time have been reserved.
Rescheduling
Rescheduling requests are subject to availability. We will make reasonable efforts to accommodate date changes, but revised dates are not guaranteed until confirmed.
Refund Method and Timing
Approved refunds are issued to the original payment method. Bank and card-processing timelines may affect when funds appear in the customer's account.
Early Returns
Returning equipment before the scheduled end date does not automatically create a partial refund unless Beyond Tote Rentals agrees otherwise in writing.
Weather, Safety, and Service Interruptions
Delivery or pickup may be delayed or rescheduled because of severe weather, unsafe conditions, vehicle problems, emergencies, or events outside our reasonable control. When we cannot provide the reserved service, we may offer rescheduling, account credit, or a refund as appropriate.
No-Show or Inaccessible Delivery
If delivery cannot be completed because the customer is unavailable when required, provides an incorrect address, or fails to provide safe access, additional delivery fees may apply and the original delivery charge may be non-refundable.